Warranty

Flooring America Warranty Information

We will periodically check-in with you to ensure your questions are answered and you understand the proper maintenance to keep your new Fort Collins interior design solutions looking their best. You’ll hear from us:

  • The day of your installation
  • The day following your installation
  • Three months after your installation
  • Six months after your installation
  • One year after your installation

Of course, we’re always available. If you have questions at any time, please give us a call.

A few weeks after a project’s completion, you will receive a follow-up survey call. You will be asked to rate your overall experience with Eheart Interior Solutions, your salesperson, and the installation technicians. Our salespeople and installers are enrolled in the Flooring America Star Service Program. Every six months, we receive a rating based on customer feedback. In 2005 and 2006, Eheart Interior Solutions received the National Service Award – an award that speaks volumes about our commitment to delivering an experience that exceeds customer expectations.

Proper cleaning and maintenance will add years to your new finishes and keep everything looking at its best. View our cleaning products.

Our warranties require compliance with the manufacturer’s recommended care and cleaning instructions and are void if not followed. Please read the manufacturer’s warranty information carefully for care and cleaning instructions.

Carpet (excluding Stainmaster®)   Print Carpet Warranty
>> Read our carpet buying guide


Star Rating

Texture Retention

Stain Resistance

Soil
Resistance

Wear Warranties

Cushion*
Installation Confidence
Plus Warranty
Ultimate
Confidence
Guarantee
25 Years 25 Years 25 Years 25 Years Life of house Life of carpet  Yes  Yes
20 Years 20 Years 20 Years 20 Years Life of house Life of carpet  N/A  Yes
15 Years 15 Years 15 Years 15 Years Life of carpet Life of carpet  N/A  Yes
N/A 10 Years N/A 10 Years Life of carpet (labor excluded) Life of carpet  N/A  Yes
N/A 5 Years N/A 5 Years N/A Life of carpet  N/A  Yes

Warranties not valid for non-owner occupied dwellings. Consult fiber warranties for specific warranty descriptions. See store for details.* Cushion also affects the wear and performance of your carpet. We also applied our Five-Star Selection System to our cushion line to assure the perfect combination of carpet and cushion that maximizes the life of your carpet investment. Warranties only apply to carpet and cushion combinations of the same rating.

Stainmaster® Carpet   Print Stainmaster Warranty
>> Read our Stainmaster buying guide

Stainmaster Carpet Warranty

pLaminate   Print Laminate Warranty
>> Read our flooring buying guide

Star Rating Wear Warranty Fade Resistance Stain Resistance Water Resistance Locking System
50 Years 50 Years 50 Years 50 Years 50 Years
30 Years 30 Years 30 Years 30 Years 50 Years
25 Years 25 Years 25 Years 25 Years 50 Years
15 Years 15 Years 15 Years 15 Years 50 Years
10 Years 10 Years 10 Years 10 Years 50 Years

 

Tile   Print Ceramic Warranty
>> Read our tile and stone buying guide

Star Rating Wear Warranty Fade Resistance Stain Warranties
25 Years 25 Years 25 Years
20 Years 20 Years 20 Years
15 Years 15 Years 15 Years
10 Years 10 Years 10 Years
5 Years 5 Years 5 Years

 

Vinyl   Print Vinyl Warranty
>> Read our flooring buying guide

Star Rating Wear-Through Warranty Fade, Stain, Discolor Rip, Tear, Gouge, Indent
25 Years 25 Years 25 Years
20 Years 20 Years 20 Years
15 Years 15 Years 15 Years
10 Years 10 Years 10 Years
5 Years 5 Years 5 Years

 

 

Hardwood   Print Hardwood Warranty
>> Read our hardwood buying guide

Star Rating Wear Warranty Finish Warranty Manufacturing Warranty Structural Integrity Installation
50 Years 50 Years 50 Years 50 Years Life of Floor
30 Years 30 Years 30 Years 30 Years Life of Floor
25 Years 25 Years 25 Years 30 Years Life of Floor
20 Years 20 Years 20 Years 30 Years Life of Floor
15 Years 15 Years 15 Years 30 Years Life of Floor

 

 

Ultimate Confidence Guarantee

You can buy with confidence thanks to our industry-best warranties!

Assurance Warranty

If, within 30 days after installation, you’re not happy with your new floor for any reason, we’ll replace it with a floor of equal value.

Price Protection Guarantee

If you find a lower price on the same brand and style product within 30 days after your purchase, we’ll happily refund the difference.

Lifetime Installation Guarantee

We have total confidence in our work. But if you ever have installation-related issues, we’ll make it right at our expense.

Confidence Plus™ Warranty

If, within 60 days after installation, you don’t love your new Five Star-rated floor, we’ll replace it. We’ll even pay for labor.

Exclusive Five Star-Rated Warranties

Our Five Star rating system makes it easy to choose your new floor based on your desired level of warranty coverage.

See store for complete details on all warranties and guarantees.