Warranty

We will periodically check-in with you to ensure your questions are answered and you understand the proper maintenance to keep your new Fort Collins interior design solutions looking their best. You’ll hear from us:

  • The day of your installation
  • The day following your installation
  • Three months after your installation
  • Six months after your installation
  • One year after your installation

Of course, we’re always available. If you have questions at any time, please give us a call.

A few weeks after a project’s completion, you will receive a follow-up survey call. You will be asked to rate your overall experience with Eheart Interior Solutions, your salesperson, and the installation technicians. Our salespeople and installers are enrolled in the Flooring America Star Service Program. Every six months, we receive a rating based on customer feedback. In 2005 and 2006, Eheart Interior Solutions received the National Service Award – an award that speaks volumes about our commitment to delivering an experience that exceeds customer expectations.

Keep your new finishes looking as good as new.
Proper cleaning and maintenance will add years to your new finishes. After your purchase, Eheart Interior Solutions will provide you with sample cleaning solutions, specially designed to care for your new flooringcountertops, and cabinets. We’ll also share with you simple tips to keep everything looking new and at its best.

Our warranties require compliance with the manufacturer’s recommended care and cleaning instructions and are void if not followed. Please read the manufacturer’s warranty information carefully for care and cleaning instructions.

Carpet (excluding Stainmaster®)   Print Carpet Warranty
>> Read our carpet buying guide


Star Rating

Texture Retention

Stain Resistance

Soil
Resistance

Wear Warranties

Cushion*
Installation Confidence
Plus Warranty
Ultimate
Confidence
Guarantee
25 Years 25 Years 25 Years 25 Years Life of house Life of carpet  Yes  Yes
20 Years 20 Years 20 Years 20 Years Life of house Life of carpet  N/A  Yes
15 Years 15 Years 15 Years 15 Years Life of carpet Life of carpet  N/A  Yes
N/A 10 Years N/A 10 Years Life of carpet (labor excluded) Life of carpet  N/A  Yes
N/A 5 Years N/A 5 Years N/A Life of carpet  N/A  Yes

Warranties not valid for non-owner occupied dwellings. Consult fiber warranties for specific warranty descriptions. See store for details.* Cushion also affects the wear and performance of your carpet. We also applied our Five-Star Selection System to our cushion line to assure the perfect combination of carpet and cushion that maximizes the life of your carpet investment. Warranties only apply to carpet and cushion combinations of the same rating.

Stainmaster® Carpet   Print Stainmaster Warranty
>> Read our Stainmaster buying guide

Stainmaster Carpet Warranty

Warranties include labor. Labor is defined as the cost to remove and dispose of your existing STAINMASTER® carpet and install your replacement
carpet. See page 5 for labor details.
Footnotes:
(1) Warranties will be extended to the longer period stated if STAINMASTER® carpet cushion is purchased and installed at the same time as the
STAINMASTER® carpet.
(2) Represents residential home or office installations. Commercial installations only include a 10 year Abrasive Wear Warranty.
(3) Limited to stains caused by domestic cats and dogs.
(4) STAINMASTER® PetProtect™ and STAINMASTER® SolarMax® products are made with SuperiaSD™ fiber.

Texture retention – the ability of carpet tufts to retain their visible shape under foot traffic.
Stain resistance – the ability of the surface pile of the carpet to resist stains by food and beverages.
Abrasive wear – the ability of carpet to resist actual fiber loss in excess of 10-percent.

If STAINMASTER® carpet cushion is purchased at the same time as a particular brand of STAINMASTER® carpet and is installed under the STAINMASTER® carpet, the above listed limited warranties will be extended for three (3) additional years. If, however, the brand of STAINMASTER® carpet purchased is STAINMASTER ULTRA LIFE® carpet or STAINMASTER ACTIVE LIFE®carpet, the limited warranties will be extended for five (5) additional years rather than three (3) additional years.

The In-Home Satisfaction Guarantee, available only for Stainmaster carpets, takes the uncertainty out of the purchase. After 30 days, if you are unhappy with your purchase, we will replace it with a different Stainmaster carpet of the same grade or one of equal value. You need only cover the costs of removal of the unwanted carpet and the installation of the new carpet. This offer applies to owner-occupied residences only. One replacement per customer is allowed under this guarantee. See store for additional details.

Laminate   Print Laminate Warranty
>> Read our flooring buying guide

Star Rating Wear Warranty Fade Resistance Stain Resistance Water Resistance Locking System
50 Years 50 Years 50 Years 50 Years 50 Years
30 Years 30 Years 30 Years 30 Years 50 Years
25 Years 25 Years 25 Years 25 Years 50 Years
15 Years 15 Years 15 Years 15 Years 50 Years
10 Years 10 Years 10 Years 10 Years 50 Years

 

Ceramic   Print Ceramic Warranty
>> Read our tile and stone buying guide

Star Rating Wear Warranty Fade Resistance Stain Warranties
25 Years 25 Years 25 Years
20 Years 20 Years 20 Years
15 Years 15 Years 15 Years
10 Years 10 Years 10 Years
5 Years 5 Years 5 Years

 

Naturcor & Vinyl   Print Vinyl Warranty
>> Read our flooring buying guide

Star Rating Wear-Through Warranty Fade, Stain, Discolor Rip, Tear, Gouge, Indent
25 Years 25 Years 25 Years
20 Years 20 Years 20 Years
15 Years 15 Years 15 Years
10 Years 10 Years 10 Years
5 Years 5 Years 5 Years

 

 

Hardwood   Print Hardwood Warranty
>> Read our hardwood buying guide

Star Rating Wear Warranty Finish Warranty Manufacturing Warranty Structural Integrity Installation
50 Years 50 Years 50 Years 50 Years Life of Floor
30 Years 30 Years 30 Years 30 Years Life of Floor
25 Years 25 Years 25 Years 30 Years Life of Floor
20 Years 20 Years 20 Years 30 Years Life of Floor
15 Years 15 Years 15 Years 30 Years Life of Floor

 

 

Ultimate Confidence Guarantee

You can buy with confidence thanks to our industry-best warranties!

Assurance Warranty

If, within 30 days after installation, you’re not happy with your new floor for any reason, we’ll replace it with a floor of equal value.

Price Protection Guarantee

If you find a lower price on the same brand and style product within 30 days after your purchase, we’ll happily refund the difference.

Lifetime Installation Guarantee

We have total confidence in our work. But if you ever have installation-related issues, we’ll make it right at our expense.

Confidence Plus™ Warranty

If, within 60 days after installation, you don’t love your new Five Star-rated floor, we’ll replace it. We’ll even pay for labor.

Exclusive Five Star-Rated Warranties

Our Five Star rating system makes it easy to choose your new floor based on your desired level of warranty coverage.

See store for complete details on all warranties and guarantees.